Resolve Ticket

Close an open support ticket for the authenticated user.

POST https://api-v3.sweeppea.com/tickets/resolve

Description

This endpoint allows users to close their own open support tickets. The ticket must belong to the authenticated user and must be in open status (Status = false). When closed, the ticket's status is set to true, completion is set to 100%, and a closing note and resolve statistic are automatically added.

Authentication

This endpoint requires Bearer token authentication via the Authorization header.

Request Body

Parameter	Type	Required	Description
`CaseId`	String	Yes	The case number of the ticket to close (e.g., "ABC1234")

Code Examples

curl -X POST "https://api-v3.sweeppea.com/tickets/resolve" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "CaseId": "ABC1234"
  }'

const response = await fetch('https://api-v3.sweeppea.com/tickets/resolve', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    CaseId: "ABC1234"
  })
});

const data = await response.json();
console.log(data);

import requests

url = "https://api-v3.sweeppea.com/tickets/resolve"
headers = {
    "Authorization": "Bearer YOUR_API_KEY",
    "Content-Type": "application/json"
}
data = {
    "CaseId": "ABC1234"
}

response = requests.post(url, headers=headers, json=data)
print(response.json())

Response

{
  "Response": true,
  "Message": "Ticket Resolved Successfully",
  "Data": {
    "CaseNumber": "ABC1234",
    "Subject": "Payment processing issue",
    "Status": true,
    "CloseDate": "2026-01-26T12:05:35.534Z",
    "ClosedBy": "John Doe"
  }
}

Error Responses

{
  "Response": false,
  "Message": "Missing Required Field: CaseId is required",
  "Help": {
    "ExpectedBody": {
      "CaseId": "string (required) \u2014 case id of the ticket"
    }
  },
  "Code": 400
}

{
  "Response": false,
  "Message": "Missing or invalid Bearer token. Send your API token in the Authorization header as: Authorization: Bearer YOUR_API_TOKEN",
  "Code": 401
}

{
  "Response": false,
  "Message": "Invalid API token. It does not match any account.",
  "Code": 403
}

{
  "Response": false,
  "Message": "Ticket Not Found or Already Closed",
  "Code": 404
}

409 Conflict

The ticket is locked while our engineering team works on it (an engineering issue is still open or a fix is still in progress). It can be resolved once that work is finished.

{
  "Response": false,
  "Message": "Ticket ABC1234 is locked while our engineering team works on it. It can be resolved once that work is finished.",
  "Code": 409
}

{
  "Response": false,
  "Message": "Internal server error. Please try again; if it persists, contact support with the time of this request.",
  "Code": 500
}