Resolve Ticket

Close an open support ticket for the authenticated user.

POST /tickets/resolve

Description

This endpoint allows users to close their own open support tickets. The ticket must belong to the authenticated user and must be in open status (Status = false). When closed, the ticket's status is set to true, completion is set to 100%, and a closing note and resolve statistic are automatically added.

Authentication

This endpoint requires Bearer token authentication via the Authorization header.

Request Body

Parameter	Type	Required	Description
`CaseId`	String	Yes	The case number of the ticket to close (e.g., "ABC1234")

curl -X POST "https://api-v3.sweeppea.com/tickets/resolve" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "CaseId": "ABC1234"
  }'

const response = await fetch('https://api-v3.sweeppea.com/tickets/resolve', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    CaseId: "ABC1234"
  })
});

const data = await response.json();
console.log(data);

import requests

url = "https://api-v3.sweeppea.com/tickets/resolve"
headers = {
    "Authorization": "Bearer YOUR_API_KEY",
    "Content-Type": "application/json"
}
data = {
    "CaseId": "ABC1234"
}

response = requests.post(url, headers=headers, json=data)
print(response.json())

Response

200 OK

				{
  "Response": true,
  "Message": "Ticket Resolved Successfully",
  "Data": {
    "CaseNumber": "ABC1234",
    "Subject": "Payment processing issue",
    "Status": true,
    "CloseDate": "2026-01-26T12:05:35.534Z",
    "ClosedBy": "John Doe"
  }
}
			

Error Responses

400 Bad Request

				{
  "Response": false,
  "Message": "Missing Required Field: CaseId is required",
  "Code": 400
}
			

401 Unauthorized

				{
  "Response": false,
  "Message": "Invalid or Missing Bearer Token",
  "Code": 401
}
			

403 Forbidden

				{
  "Response": false,
  "Message": "Invalid API Token",
  "Code": 403
}
			

404 Not Found

				{
  "Response": false,
  "Message": "Ticket Not Found or Already Closed",
  "Code": 404
}
			

500 Internal Server Error

				{
  "Response": false,
  "Message": "Internal Server Error",
  "Code": 500
}
			

Sweeppea API v3